Privacy Policy

Personal Data Protection Policy

We believe that it is our social responsibility to handle personal data.

We will comply with the law related to personal data and establish and carry out the management system of personal data protection based on the following policy:

  1. We will not use/collect/disclose personal data beyond the scope of the use purpose written on "About handling personal data."
  2. We will take appropriate measures for illegal access, loss, breaking, alteration, and leakage of personal data. Also, we will continuously improve our security system to prevent leakage and to break it.
  3. We will comply with the law of personal data that is decided by the government.
  4. 4. We will adequately review our management system of personal data protection and improve it continuously.

Based on the company's ("Customer") instruction (using our service) about personal data processing applied the General Data Protection Regulation 2016/679 (GDPR), we will comply with the GDPR as follows:

  1. In the section, the terms below are defined in each number.
    • (1) 'Personal data' means any information relating to an identified or identifiable natural person.
    • (2) 'Processing' means any operation or set of operations which are performed on personal data or sets of personal data, whether or not by automated means.
    • (3) 'Controller' means the natural or legal person, public authority, agency, or other bodies which, alone or jointly with others.
    • (4) 'Processor' means a natural or legal person, public authority, agency, or other bodies that process personal data on behalf of the controller.
  2. Regarding personal data processing, we will comply with the GDPR and related law and carry out data processing only instructed by the customer with a document.
  3. When we process personal data, based on the GDPR Article 28.3, we will comply with it:
    • (1) The operator for processing personal data authorized by us shall accept confidentiality.
    • (2) If we appoint other operators, we obtain customer's permission in a document in advance, and the operator shall take the same responsibility we have.
    • (3) We will carry out technical and organized means for personal data protection stated on the GDPR Article 32. For more details of them, we will establish our manual of personal data protection.
    • (4) After finishing our service period, we will delete or return all personal data collected to the customer upon request.
    • (5) We will provide the necessary support as a processor so that the customer can fulfill the responsibility as a controller.

We will disclose our policy and let operators know it and educate them to enhance the attention to personal data protection. If you have any questions, concerns, and claims about personal data and/or our policy, please contact our controller manager. (+81-52-262-8011)

  • Established date: September 1, 2019
  • Final update: October 1, 2019
  • Abilive Co., Ltd.
  • CEO Hiroaki Matoba

About handling personal data

We will execute the following items to control personal data strictly:

  1. Personal data will be adequately controlled according to our personal data protection manual or internal rule.
  2. We will use personal data for the following purpose:
    • (1) Website development
      preparation, development, and delivery
    • (2) Booking engine operation
      reservation acceptance, contact about reservation, and operations management
    • (3) Employee management
      recruitment, labor control
  3. We might outsource the operation with personal data to the 3rd party who fulfill our standards of data protection. We will select the outsourcing company according to our strict rule and supervise them. Also, we’ll not provide personal data to the 3rd party except for the outsourcing company.
  4. We will revise and disclose personal data if the individual agrees to do so. However, regarding personal data held as the contracting company, we will check with the assignor whether we can revise or disclose then or not.
  5. If you have any inquiry or complains about personal data, please contact as follows:
  • <Contact information>
  • Abilive Co., Ltd.
  • Person in charge of supervision
  • TEL. +81-52-262-8041

Name of certified personal data protection group and contact information of complaints

Name of the certified personal data protection group:
Contact information for complaints:
Counseling room for complaints of personal data protection
Roppongi first bldg
Roppongi 1-9-9
Shibuya, Tokyo
1060032 Japan

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